Proceedings of the International Association for Business and Society

Volume 15, 2004

Proceedings of the Fifteenth Annual Meeting

Robert Boutilier
Pages 139-145

Assessing the Business Value of Social Capital in Stakeholder Relationships

This presentation described a study that examined the role of social capital in firm-stakeholder relationships as a source of business value with a particular focus on measurement possibilities. Previous research and two case studies led to a model that included the mutual motivation to engage, a specification of the dimensions of the quality of the firm-stakeholder relationship, a latent-manifest portrayal of social capital, and the embedding of intangible business value in the resource dependence view of the firm. The quality of the firm-stakeholder relationship appeared to be the most promising focus for measurement efforts on intangible business value.